Our purpose: to ensure fairness for Victorians in their dealings with the public sector and improve public administration. Our intent: Ensure Fairness *independent and impartial complaint resolution *encourage fair and reasonable decision making within the public sector Enhance accountability *independently investigate serious matters *report on misconduct and poor administration Support Continuous Improvement *assist agencies learn from complaints and investigations *investigate systemic issues and identify solutions Protect Human Rights *investigate whether an action or decision is incompatible with human rights *make it easier for vulnerable people to complain