If the system determines the call is an emergency, or it hears key words ... and the traveling dispatchers will give the center some “breathing room.” “The public deserves extraordinary ...

While travelling dispatchers are temporary, the non-emergency AI answering system is likely to have a permanent place in the dispatch center, Hatton said. Aurelian AI will only answer business line ...

City of Baltimore 911 Call and Dispatch Center is maximizing situational awareness through end-to-end use of call data and AI from call-taking through to QA Prepared, the leading AI platform built ...