Use Case: Augmented Call Center The augmented call center use case demonstrates how the Teradata Enterprise Vector Store uses agentic AI and RAG to transform customer service to be faster, more ...

The Intuit architecture diverges from the typical vector database approach many enterprises are hastily implementing. While vector databases and embeddings are important for powering AI models, Intuit ...

Sales, support and customer success teams operate separately. The result is disconnected handoffs and frustrated customers. AI can change that. It acts as a bridge, allows seamless transitions ...

Because of this, Gupta was looking for a customer service platform and partner that could scale with PhonePe’s rapid growth. PhonePe has integrated Freshworks’ Freddy AI Agent into its support ...

Zomato has introduced Nugget, an AI-powered customer support platform, to help businesses automate and manage customer interactions without coding. Telegram added several new features to its ...

February 25, 2025--(BUSINESS WIRE)--Zeta, a leader in modern card processing, launched Selene - an AI-powered assistant that transforms how issuers handle customer service. Built with advanced ...

“The customer service function has a growing level of influence over AI initiatives. This historically people- and process-driven function has evolved into a technology-focused one.” The customer ...

IBM’s planned acquisition of DataStax aims to help businesses unlock unstructured data, enhancing AI scalability and powering ...

DataStax’s AstraDB will enhance the existing vector capabilities of IBM watsonx.data, while Langflow will add flexible ...

Mobile World Live surveyed its 180,000 members, which represent mobile network operators, MVNOs, device manufacturers, systems integrators and service providers, to provide an up-to-date picture of ...

MANILA, Philippines — Cebu Pacific is deploying an artificial intelligence (AI) tool to automate responses to common passenger inquiries like flight bookings, making it the first Southeast Asian ...