People say the most important aspect of a good customer support experience is that the company respond quickly, according to recent research from Verint. The report was based on data from a survey of ...

I had the good fortune to take a road trip. I drove through several states and had the opportunity to experience multiple ...

The white paper provides manageable, actionable steps to tackle the problem, looking at: What is good customer experience (in pharma and in general)? Where have we been and where are we now in ...