He was afraid he would miss his appointment in Dallas and approached a gate agent ... airlines like United weren't as bad as they have been in the past, at least when it comes to customer service.

As any frequent flyer knows, an unexpected delay or detour can spoil travel plans. From being stalled in a foreign city because of a snowstorm to getting stranded at the airport due to a ...

Frontier Airlines surprised ... so having 24/7 support from an “agent” using AI-supported chat seems to be the way many companies will handle their customer service issues.