Is yours a business that's seriously struggling to retain customers? Good news: Building (and maintaining) the right ...

That's the basis of customer experience as a field. "Imagine a customer orders a pair of shoes online from a retailer," said Dr. Jolivette Wallace, an associate dean of business at Southern New ...

Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

It will happen in how marketers and organizations view customer experience. CX is widely expected to have a greater impact on business this year, playing a much larger roll in driving revenue and ...

As consumers increasingly turn to digital solutions, supplying a flexible, personalised and unique customer experience is essential. Are you ready? Lockdowns, social distancing, capacity restrictions, ...

That means customers increasingly expect personalised interactions from a business regardless of whether ... needed to deliver a truly personalised experience. The meal kit company HelloFresh ...

Your CU Boulder Customer Experience Certificate provides you the differentiating factor. It proves that you have completed all modules, as well as the cumulative Capstone Project. You'll walk away ...

The business relies heavily on its contact ... senior vice president of sales and customer experience at Camping World. "It was obviously volume, but not having clear visibility into their ...

A new survey conducted by Forrester Consulting on behalf of Experian has revealed that 65 per cent of business leaders ... significantly improved their customer experience. The study underscored ...

Standard Bank Group is committed to enhancing customer experience by integrating purposeful technology solutions.