The employees transitioning will continue working remotely, with “same pay and comparable benefits.” utility says ...

Alliant Energy announced all Iowa-based call staff employees will now be working with InnoSource, as part of a new ...

All over American healthcare, the front office of the doctor’s office is being “re-designed” (a.k.a. broken) by well-meaning efforts to centralize call center operations and create ...

Stanislaus County Sheriff Jeff Dirkse is locked in a standoff with the Board of Supervisors over 911 emergency call-center ...

The closure of the Salem call center is part of the hundreds of layoffs announced across Oregon by Wells Fargo.