300,000 — or one fourth — were non-emergencies that could have been handled by calling 311 or other agencies, according to ...

Louis-Philippe One, a senior agent, works on more complex dossiers at the city’s 311 call centre. “I always put myself in the position of the citizen throughout the call,” explains Marc ...

Two NYPD cops groped a prostitute and stole her cash after responding to a 311 call at a notorious Queens prostitution den ...

Len Ramirez reports on San Jose celebrating "311 Day" by promoting the number residence can use to report non-emergency city service needs.

A push to find and fill potholes all across San Antonio.San Antonio Public Works is ready for their ninth annual Pothole ...

The International City/County Management Association recently released the first in a series of studies, "Call 311: Connecting Citizens to Local Government." The case study explains how the system ...

While residents may be accustomed to calling 311 for services like bulky item removal, the new app and revamped website are said to be expendient and easier to use. Got a streetlight that's out?