Technology offers rookie customer service staff chance to hone their pacification skills on non-humans before being posted to ...

a customer can't be satisfied. It's always a challenge dealing with a difficult customer, but many times, companies have hard and fast rules for how to engage with these customers, leaving ...

Despite challenging circumstances, today, 97 per cent of our workforce is working remotely and con-tinues to service our customers' needs. Each team has been mobilised and provided with special ...