Have you ever been lectured or verbally attacked and wished you could respond without making matters worse? If so, you, your team, or your department need the Crucial Conversations for Mastering ...

Crucial Conversations is a one-day program that teaches skills for communicating when the stakes are high, opinions vary, and emotions run strong. Please note: There is a cost of $300 associated with ...

or “I need to talk to you about something.” At that moment, you know you’re about to have a crucial conversation. Crucial conversations are often spontaneous and can come up when we are ...

Building on the skills taught in Crucial Conversations for Mastering Dialogue, Crucial Accountability teaches a step-by-step process for identifying and resolving performance gaps, strengthening ...

For the rest of this article, I will explain what that means, why we do it more often than we think, and how to build authentic connections in these crucial conversations. OVER-INTELLECTUALIZING ...