Let’s look at the tools and strategies that will allow you to take emotional agility beyond theory and turn it into a ...

There's still a widespread belief that humans have an edge over AI-powered chatbots when it comes to one of the most ...

Gain deeper insights into customer sentiment with AI-driven tools that track emotions in real-time, which helps you improve ...

A positive customer experience can significantly impact a company's performance, enhancing brand reputation and fostering a ...

Sentiment analysis — a technique that uses natural language processing (NLP), machine learning (ML) and AI to gauge emotions in customer interactions — has emerged as a powerful tool for ...

The emotions customers experience during the support journey can make or break the customer relationship. People are driven by emotion. We may think of ourselves as highly logical beings, and we can ...

What makes an image go viral? Which emotions inspire viewing and sharing? Are people of different ages and genders motivated to share by different factors? Fractl, a digital agency, recently set out ...

“Every step involves customer emotions which impact the next stage,” she notes, underscoring her deep commitment to ...

This underscores the need for businesses to go beyond rational surveys and surface-level feedback, instead tapping into the emotional drivers that guide customer choices. Imagine this: emotions drive ...