Data has become the lifeline of our increasingly interconnected world and a crucial lever for driving customer experience.

The change in technology over the last 20 years has been transformational and, in many ways, has spoiled customers, claims ...

She logged back into the website and repeated the authentication process ... and forcing the customer to start over, wasting time and creating an experience marred with friction.

Estelle van Tonder, professor of marketing at the University of South Africa, says that while self-service options can ...

In a groundbreaking research paper published in the International Journal of Scientific Research in Computer Science, ...

Your CU Boulder Customer Experience Certificate provides you the differentiating factor. It proves that you have completed all modules, as well as the cumulative Capstone Project. You'll walk away ...

Industry leaders agree that AI has become a crucial part of the automotive industry, but its potential has yet to be fully ...