Three ways your brand can take a page out of Damola and Red Lobsters approach to increase transparency, communication and ...

According to a recent survey, the year 2017 marked a huge market for outsourced customer experience strategies amounting to $71.7 Bn, and it is estimated to rise to more than $82 Bn by 2020.

Customer experience (CX) is widely, and rightly, acknowledged to be one of the pharmaceutical industry’s top strategic priorities. It can be a matter of life or death in healthcare, where ...

However, building a winning data strategy hinges on data management ... interconnected world and a crucial lever for driving customer experience. As data volume increases, business stakeholders ...

Earlier this year, we surveyed more than 1,000 consumers in the U.S. for our 2024 State of Customer Service and CX Study. We asked about the importance of a personalized experience. We found that ...

Glance, a leading provider of Guided Customer Experience (CX) solutions, published its AI + Human Maturity Model™ for Customer Experience, a resource for CX and product leaders seeking to harmonize ...