Customer sentiment isn’t one-size-fits-all. Focus on journeys — not just scores — to deliver real business impact. The post 3 ways to boost your VOC program’s value through journey management appeared ...

However, banks also must make sure that they ask a particular set of data only once along the customer journey and they don’t burden the customer experience with unnecessary form-filling. Integrating ...

With experience spanning startups and global corporations, Siddhey Mahadik, a product manager shares insights on balancing ...

Compliance is a challenge for many insurers but there is an easy way to remain compliant while serving clients.