“Factors like mobile shopping capabilities ... Chewy continues to dominate online retailers Customer satisfaction with online retailers dips 1% to an ACSI score of 79, as over two-thirds ...

Traditional grocers beat mass retailers and dollar stores when it comes to customer satisfaction. But they need to improve ...

Customer expectations in today’s rapidly evolving e-commerce scene have reached new heights. Customers want unique experiences that correspond to their personal preferences and needs; which means they ...

LAKE SUCCESS, N.Y., Feb. 18, 2025 (GLOBE NEWSWIRE) -- The Feedback Group, a leader in providing actionable stakeholder ...

Conversely, a majority of consumers say they shop online for convenience ... who see upwards of 70% greater customer satisfaction when their shopping experience is enhanced by good customer ...

Walmart-owned Sam's Club saw a huge jump in this year's customer satisfaction rankings, while Costco's score slipped slightly.

The American Customer Satisfaction Index (ACSI) just dropped its 2025 Annual Retail and Consumer Shipping Study ...

However, customer satisfaction with Costco and Walmart declined 3% and 1%, respectively, in the online multimarket category. Consumer sentiment also dipped across a variety of digital shopping ...

Retailers that evolve their digital shopping experiences to keep ... The retailer’s online customer satisfaction score rose 3% to 79, which Morgeson credits to faster deliveries through ...

Edmunds announced the winners of the 2025 Edmunds Five Star Dealer Awards, highlighting dealerships that provide outstanding service.