In today’s competitive market, customer experience (CX) is the defining factor between business success and failure. A great ...

One Asian investment firm gave its customer service representatives access to ... analytics can be difficult without identifying the key players who will champion the cause. Advocates at all ...

I particularly liked her points on the evolution of customer service as a key part of the overall experience: 1. Now available 24/7 via multiple channels. With every business being global in scope ...

"With the Singapore telecom market size estimated at US$2.84b in 2024, and expected to reach US$3.04b by 2029, growing at a CAGR of 1.41%, telcos in Singapore must elevate their customer service ...