Some websites may use a pop up to greet a customer or offer a small discount on their order. Interaction can also be done using an email or online chat service, where customers are able to ask any ...

The ability to view chat history with Amazon customer service adds an additional layer of convenience and transparency for ...

Though Amazon is known for efficiency and speed, there may be a few snags along the way like with any online delivery service. Did something go awry with your holiday shopping? Regretting a recent ...

And if you're running an online shopping juggernaut like eBay, you need a big customer service team ... But if they don't help, click Chat with our automated assistant on the left side of the ...

Imagine you have multiple AI agents that break down a specific customer service inquiry unable to come up with an accurate response,' ChatGenie chief executive officer and co-founder Ragde Falcis says ...