The hot new status symbol in customer service: a phone call with an actual human. There are a lot of ways you might characterize customer-service calls: frustrating, time-consuming, annoying.

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provide inclusive services and enhance customer service. Phone calls still play a critical role in their multichannel outbound strategies, but many agencies have been targeted by fraudsters who ...

By analyzing tens of thousands of moments or turns in service calls, researchers found that service agents get better customer satisfaction and purchase volume if they use warmer language at the ...

Once I call that number ... Many companies don't prioritize customer service and contact centers. They're a necessity, but the goal is to make them as cheap as possible. "Everybody says, 'Oh ...

One of the easiest ways to speak to someone at Lufthansa is by calling their customer service phone numbers. These numbers ...

Neiman Marcus hires seasonal customer care phone associates to provide sales and service support to customers. You must have ...