Getting customer service right is not just about finding solutions—it’s about learning from what others get wrong.

According to the report, 73% of Ghanaian consumers use it weekly. Thirty two percent use it for transfer of money, while 28% use to pay bills and 54% use it to purchase airtime, ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

The survey also found that the banking industry ... difficulties with transactions, unresponsive customer service, and challenges in replacing lost or stolen cards. Customers often expressed ...

A survey by Perceptyx found that 53% of public-facing workers have recently encountered customers who were verbally abusive, ...

If you aren’t that happy with your wireless provider’s customer service, you have plenty of company. Wireless customer care ...

The National Bicycle Dealers Association (NBDA) is excited to announce the launch of the 2025 Service Survey, a comprehensive industry study designed to analyze service center practices among ...

Midway Hospital, a leading provider of quality primary and specialist healthcare, has been adjudged the highest-rated Ghanaian healthcare organization for overall Customer Service Quality at the ...

Released earlier on Friday, one day before the Union Budget 2025-26 is due to be presented in the Lok Sabha, the Economic Survey 2024-25 took a deep dive into the world of artificial intelligence (AI) ...