A survey by Perceptyx found that 53% of public-facing workers have recently encountered customers who were verbally abusive, ...

Customer dissatisfaction is like an invisible water leak: it silently erodes a company's foundation, creating deficits far ...

A study by Plant-A Insights in partnership with USA TODAY analyzed which companies offer the best customer service.

Glia, the leader in customer interaction technology for high-trust sectors, today announced the findings of a new industry ...

STATEN ISLAND, N.Y. -- The MTA recently revealed results from a recent customer survey, and while the transportation agency ...

Nextiva, the leading unified customer experience management (UCXM) platform, today announced the results of its recent survey of customer experience (CX) decision-makers, providing insight into ...

Below are the results from our customer survey and our unique assessment of company practices. We've combined these to give a total score for each supplier. We surveyed 11,984 members of the general ...

The National Bicycle Dealers Association (NBDA) is excited to announce the launch of the 2025 Service Survey, a comprehensive industry study designed to analyze service center practices among ...

The Chester County Library System (CCLS), which includes 18 locations, is committed to continually improving and transforming ...

suggested Wednesday. In the survey, 34.2 pct of companies that had experienced customer harassment problems saw part-time workers quit within one month of employment. By contrast, only 22.7 pct of ...