Now, her dad says it is a priority to teach her about 911. April Heinze, an expert in 911 education, says kids as young as three years old should learn how to call 911.

For years, Cal OES promised Next Generation 911 would help save lives by connecting California’s more than 400 911 centers so they can call all provide back-up in major emergencies. However, the ...

Another 911 center using California’s new Next Generation 911 network reported busy signals and a 6-hour outage just months ago, according to records obtained by NBC Bay Area’s Investigative Unit.