Engagement comes naturally when employee self-interest aligns with the purpose of the business. Before the Industrial Revolution, work wasn’t just a job. At family-owned farms and local businesses, ...

Notably Kahn laments the stagnation in employee engagement, noting that the term ... empower employees to contribute ideas, improve customer service, and drive profitable growth.

In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

Customer confidence is crucial in service industries. When customers feel secure and valued, their overall experience ...

It just requires a new mental model for how we think about employee engagement. After all, if your colleagues in marketing are measuring the customer relationship this way, why shouldn’t we be ...

This shift comes with the reminder that employee engagement ... likely to provide excellent service. They also represent the organization well. This boosts customer satisfaction and loyalty.

What’s behind this lower engagement and increased detachment? Rapid organizational changes, challenges arising from hybrid and remote work transitions, new customer and employee expectations ...

When employees are empowered, they can respond quickly to challenges and opportunities, driving innovation that is sellable ...

A lack of employee engagement at work may cost the ... credibility and employees then feel less responsible for great customer service." Gallup reported improvements in these statistics for ...

Global Recognition Awards has announced a new category within its global awards program to celebrate organizations that excel in employee recognition.