E-commerce company, Jumia, on Tuesday, partnered with MoEngage to fulfill its mission of elevating customer experience across ...

Four ways to improve customer experience in 2025 After much talk and excitement in recent years about the potential for AI to improve customer experience, 2025 is the year hype becomes reality.

Delivering a smooth and frictionless post-purchase experience should be a top priority for every retailer. According to PwC, ...

For years, companies have damaged their relationships with customers by failing to act on the complaints, concerns, and ...

Analysts expect boosts in budgets, an overreliance on metrics without actions to match and failing efforts to improve ...

As someone dealing with customer experience for several years, how would you translate good customer experience in your own ...

Elite Pizza, a US kosher restaurant based in Long Island, New York, US has announced a series of updates to enhance the customer experience. The restaurant has expanded its payment methods and ...

Diageo head of advocacy Claire Warner explains how staff can be deployed to bring in more money for pubs and bars.

Sobot hosted its annual customer conference in Singapore this December, where customers from various industries gathered to ...

Leading UK telco teams with device manufacturer to boost 5G upload speeds for Pixel users with the introduction of new MIMO technology to support demand for high-quality, immersive and interactive ...

As part of efforts to streamline its operations and deliver an exceptional travel experience for its customers ... complex back-office automation to enhance operational efficiency as it scales.