The best CRM software for small businesses combines affordability, scalability, and customer management. These are ZDNET's ...

Learn what a CRM database is, key features to look for, benefits, and best practices to help you choose and optimize the right CRM for your business.

A CRM (customer relationship management) is a single software platform that allows businesses to manage and monitor customer relationships with both current and potential customers. With a good ...

Find out more about how we test. Salesforce is the go-to CRM for many small businesses and for good reason. The platform can't be beaten on its strong combination of ease-of-use, pricing ...

A good CRM should elevate the level of collaboration inside an organization, within and across teams, departments, and ...

Customer Relationship Management (CRM) helps organizations deliver exceptional customer service and support. Good CRM tools and strategies enable call centers, contact centers, and customer support ...

How good is Zoho CRM customer support? Speaking of customer support, Zoho can be a bit of a mixed bag. On one hand, Zoho offers a variety of support channels, including phone, email, and live chat ...