Gmail wants your phone number, but some users are getting angry about requests to submit it—what you need to know.

Scams just keep popping up when you Google. On Monday, I found what appeared to be impostors of customer service for Delta ...

Shep Hyken is a customer service/CX expert, author & keynote speaker. Search has become part of almost everyone’s life. You’d be hard-pressed to find someone who hasn’t ever made a Google ...