I'm not exactly sure when it happened, but self-checkout kiosks are now everywhere. The concept was first introduced to shoppers in 1986 at an Atlanta Kroger. Scanning my own groceries has ...
Trader Joe's also noticeably lacks self-checkout kiosks in its locations, and, according to company president Jon Basalone, those little self-scanning stands aren't something you'll see in a ...
WinCo in Billings decided to eradicate all of its self-checkout lanes, opting for a more traditional experience. Retail journalist and researcher, Dominick Miserandino weighs in on some reasons why.
self-service kiosks (39%), table-top ordering (37%), and digital payments (32%) were among the top three. 18 The Future of Customer Experiences As the future of customer experiences continues to ...