Building trust is essential in running any successful business. Creating a mutual understanding with your customers brings a ...

The IT Service Level Agreement defines the level of service provided by Digital Services to our customers in support of their core IT requirements. It defines how quickly you can expect support from ...

The Information Technology Department has adopted a Service Level Agreement (SLA) to guide its project management. The goals of our SLA are to improve management performance, to provide more effective ...

SaaS/Cloud software vendors generally offer a Service Level Agreement (SLA ... a thorough legal review of a SaaS/Cloud software contract must go well beyond the stated availability percentage.

evaluating the legal clauses required in contracts, and promoting compliance with sponsor and University policies. An SPS Contracting representative will be assigned to take the lead on the review and ...