So you know you want to service your customers on social media, and maybe you’ve even launched a program, but you need to know how to scale. It’s time to look at technology for help.

Change the word service to support and you come up ... Many questions and problems will be handled with technology. If the customer does have to talk to a customer support representative, the ...

Many organisations are turning to investment and innovation in the customer service space to help ensure their customers are happy - and crucially, remain happy. This includes leveraging the latest ...