Delivering positive customer experiences is a common goal of all service providers and the integration of self-service options can further augment the customer experience. But, in practice ...

Opinions expressed by Forbes Contributors are their own. Shep Hyken is a customer service/CX expert, author & keynote speaker. With all the focus on how AI, data, personalization and more can ...

We’ve all been in situations where we’ve felt like we were “taking two steps forward and one step back.” That’s exactly ...

Creating a seamless, positive experience ... Treat Your Team As Humans First Creating a human-centric workplace is foundational to a healthy employee experience (EX). Leaders who treat employees ...

MarketingProfs can show you how to provide a positive customer experience with our complete library of free CX resources. Discover what you need to know about social listening, lead nurturing, ...

Hosting training sessions periodically and keeping an eye on the numbers can help you ensure your employees know how to use the systems and create positive client experiences. It's also a great ...