You don't achieve sales, revenue and retention goals with shallow, transactional relationships. You develop them over time through collaborative, ongoing partnerships centered on each customer's ...

see a new book or hear about an organization a customer might be interested in, drop a note or make a quick call to let them know. Consider follow-up calls business development calls. When you ...

destinationCRM.com is dedicated to providing Customer Relationship Management product and service information in a timely manner to connect decision makers and CRM industry providers now and into the ...

Alex Williams is a full-stack developer and technology writer in the United Kingdom specializing in web development and data management. Small businesses face many challenges when managing customer ...

The beginning of a customer relationship determines its outcome As you know, sales reps are great at building relationships with buyers. Trusting relationships are a huge component of a buyer's ...

Here are three fundamental steps you need to take to build long-term relationships with your customers using your mobile app. Step #1: Get to know your customer If you truly want to build a long ...

We should have that very same visceral reaction when our customers say the relationship is fine. If you are a B2B customer support organization and a customer rates you as fine, that really means "I ...