Use this letter template to complain to a private seller about goods that don't match how they were described to you. It should help the seller understand your point of view and their legal obligation ...

Use this template letter if you need to send the Department for Work and Pensions (DWP) more supporting evidence after you've sent your PIP claim form. When you've completed the letter, print it out ...

Use this letter template to complain to a trader about faulty goods. It should help the trader understand your point of view and their legal obligation to sort out the problem. You can send the letter ...

You can use this letter template to complain about faulty goods that have been supplied as part of a service such as building work or car repairs. It should help the trader understand your point of ...

Find a job with our local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales. If you are looking for voluntary roles, including trustee positions with local ...

Use this template to write a letter to a trader if they've done poor quality building work, decorating or home improvement for you. It should help the trader understand your point of view and their ...

Arbitration is a type of alternative dispute resolution. In some cases, when arbitration is used, you and the party you're in dispute with don’t have to meet to discuss the problem again. When the ...

Use this letter to write to a trader who has sent you goods or services you didn't order or ask for. These are sometimes called ‘unsolicited goods'. I would like to make it clear to you that I did not ...

If you're having problems paying debt on your energy bill, you can negotiate a more affordable rate with your energy supplier in writing. Get more information if you're struggling to pay your energy ...

Use this letter template to cancel an agreement you made to buy something when you were at home (yours or someone else’s), at your workplace, in a public place or at a trade show. You can do this ...

Find out about working in the Citizens Advice network, paid and unpaid opportunities available and how to apply for them, either at national Citizens Advice or with our local Citizens Advice in ...