As Han Butler, president and co-founder of ROI CX Solutions explains, AI can play an important role in call center operations ...

Networking and security company Cisco has announced that its Webex Calling and Webex Contact Centre cloud-based services have ...

“This is the worst company I have ever had the misfortune to deal with,” one reader wrote. Another said: “It’s totally impossible to get any sense out of British Gas.” In the 18 months to July last ...

VoIP (Voice over Internet Protocol)—a flexible, cost-effective solution that uses the internet to handle calls, video ...

"There is nothing that says hold for the next available representative… and there’s no reason I should have to fight to get ...