In recent years, Troup County has been working to improve customer service for county residents, including county employees ...

No railroads landed on the Wall Street Journal’s ranking of the 250 best-managed companies of 2024. The annual Management Top ...

Imagine contacting customer support and receiving an instant, context-aware response that perfectly addresses your needs—no ...

Many business leaders like to talk about a healthy culture, but are they truly effective at building a high-performance team?

Health and wellbeing provider, Santé Group, has acquired employee wellbeing app, Myles Fitness, aiming to promote healthier ...

For example, the customer engagement platform Optimove allows app marketers to maximize their communications with hundreds of different segments across key channels. Offering self-service options for ...

Many workplace terms are misused or poorly defined, leading to confusion and misalignment. This article unpacks 10 common ...

Lance Walker, Former CEO of Loyalty NZ The dictionary defines the verb engage as: involving a person or their attention ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

India], February 13: AXA Global Business Services (AXA GBS), a part of the AXA Group, proudly celebrates its 30 years of ...

In the aftermath of the pandemic, numerous organizations have prioritized cost-cutting measures, often at the expense of customer experience (CX).