They can make internal and external calls (and send SMS) directly within Salesforce, empowering fast customer connections and interconnected collaborations. And, they can automatically log calls in ...

“Agentforce empowers businesses to offload repetitive tasks to AI agents, allowing human customer service reps to focus on higher-complexity cases,” Cardaris added. Agentforce uses rich, contextual ...

This technology may significantly enhance customer service automation and data analysis, providing an additional competitive edge. Salesforce’s R&D in quantum computing research, building on its ...

In this article, we are going to take a look at where Salesforce, Inc ... comes amid consistent returns to scale in AI model training data, compute capacity, and model complexity.

Agentic artificial intelligence (AI) is transforming workflows, but growing costs are catching businesses off guard.

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Microsoft CDP, or Customer Data Platform, is a solution within the Microsoft Dynamics 365 ecosystem designed to help ...