But how do you measure their satisfaction and feedback ... customer feedback and satisfaction data, such as scores, ratings, percentages, frequencies, and averages. Tools such as Excel, Google ...

The flaw, discovered by security researcher Renganathan P, was related to a website form meant to collect feedback from Rapido auto-rickshaw users and drivers. The form exposed the full names ...

Relying on verbal feedback is common, but it doesn’t provide the depth or consistency of formal surveys. Surveys offer measurable insights, allowing you to track changes year-over-year. This isn’t ...

Here’s a version of this template that you can copy into Excel: If you have a large number of assets, it may be helpful to keep track of different types of assets on different sheets within an ...

Templates, examples, and considerations for how to respond to angry customer emails in a variety of situations. If you’ve ever worked in customer service, you know that unhappy customers are ...

It gives agents the knowledge they need to resolve customer issues and provide quality support. Here are some common workflows to include in this section: As you can see, there are many scenarios to ...