Through my work with large-scale sales organizations, I've identified several critical shifts that characterize the most successful modern customer engagement strategies. And, more importantly, I've ...

Paycom's unified platform appeals to midsize and enterprise clients that prefer an all-in-one payroll and human capital management, or HCM, solution. The company's platform is supported by a single ...

The annual award recognizes category leading vendors solely from "voice of the customer" feedback. TYSONS CORNER, VIRGINIA / ...

When done safely and securely, automated inbound engagement can provide significant benefits for pharmaceutical companies.

AI is set to revolutionize citizen services, but effective governance, private sector collaboration and strategic change ...

By integrating cutting-edge technologies, the industry achieves remarkable improvements in service delivery, operational ...

Edgecore Networks, a leader in innovative network solutions for enterprises, data centers, and telecommunication service providers, is pleased to announce an initiative in partnership with Aprecomm, ...

Hitron CPE devices will now come pre-integrated with Aprecomm's customer experience management platform, providing fast ...

This cloud-based technology is easy to implement, scalable and often bundles advanced features for customer self-service, analytics and workflow automations. To determine the best call center ...