2024年9月4日 · However, the staff at Xbox design lab will need to paint your design individually, it is not a mass produced controller, so please wait a little longer. Lastly, Xbox will never let your money go to waste, and if the order status remains unchanged for too long, I'm sure Xbox will provide you with a refund. Best Regards,

2024年9月21日 · According to the latest information, the Xbox Design Lab is still open and you can use the gift card obtained in the Xbox application to purchase the custom controller of the Design Lab. This means that you can use your gift card to purchase the Elite Controller or other custom controllers. I do not believe this is correct information.

2023年11月7日 · We understand that you haven't received your Design Lab controller yet. Here in Microsoft Community, we can suggest a few steps you can take to check this issue. First, I recommend checking the status of your order on the Microsoft Store website. You can do this by logging into your account and navigating to the "Order history" section.

2019年2月17日 · This is due to the customized nature of each controller to the specifications made by the individual who ordered it. Once the order has been made and it is ready to ship, you'll receive an email containing tracking information. Here are a couple of great support articles that can help you out: Xbox Design Lab and Xbox Design Lab controller help

2022年11月11日 · Welcome to Xbox Community Forum. Thank you for sharing your concern with us today and we hope that all is well. A Design Lab controller shipment can take a little longer than one of a conventional controller. This is because each controller is unique and constructed to the specifications specified by the person who requested it.

2023年2月5日 · Hello, I'm trying to place an order for a custom controller on your Xbox Design Lab. I have the correct information put in for my shipping address, billing address, and payment card info. However it will not go through and all it tells me is, "Unable to Place Order", after I hit the BUY button after clicking the two boxes above it.

2022年7月4日 · Looks like there's no way at all to use microsoft account balances on Xbox Design Lab. Sales on Xbox Design Lab are handled by DR globalTech Inc, not Microsoft. So whatever balance you have can only be used through the microsoft/xbox store, not this third party provider. That is not good business.

2022年11月5日 · I purchased an Xbox Design Lab controller a little while ago and I never received it. I received a notification that the controller had been delivered, but it was nowhere to be found. After a long time waiting for Fedex to get back to me, they told me it got delivered to the address they were given and then they provided me that address.

2020年9月5日 · A few months ago I purchased a design lab controller, after a few weeks of gaming, one of the buttons (RB bumper) stopped working correctly on all games so it is a universal issue, I'm trying to

2025年1月10日 · I just ordered mine two days ago, I was checking the status on it and it says processing, so I asked a friend cause he has a design lab controller, he said it usually take 2 or 3 weeks, so is there a