2025年2月19日 · If your role requires you to communicate through phone calls, then it's crucial to learn how to answer the phone properly. In this article, we discuss why phone etiquette is important and we offer tips and examples to guide you in how to answer the phone professionally.

2023年8月18日 · If you answer calls for a help desk, a good first impression is simple: give the person calling the answers they want. But what if you don’t have those answers? Learning how to answer the phone professionally means conveying a friendly, upbeat tone of voice to prevent an interaction from going sour.

2018年9月24日 · When you're working in customer support, you know that answering phone calls becomes the bread and butter of your position. A frontline worker typically is hired for their strong communication skills. While it may seem obvious — just pick up the phone and say “Hello?” — answering professional calls are very different from answer personal calls.

2023年11月8日 · Answering the right way will project a positive tone, help the caller feel comfortable, and set you up to help answer whatever questions they may have. Answer the phone when it rings quickly and bring it all the way up to your face. Speak clearly when you say the business's name and your own.

When answering a phone call, start with a professional and friendly greeting. You can use phrases like “Good morning,” “Good afternoon,” or “Hello” followed by your company’s name and your own name if appropriate. For example: “Good morning, X Company, how may I help you?” “Hello, this is Jane at ABC Company. How can I assist you today?”

2023年10月25日 · In this article, we unpack the art of answering business calls with professionalism, offering actionable tips with real-life examples to guide you along the way. Let’s explore the process of crafting an unforgettable first impression, one call at a time.

2024年7月20日 · In this comprehensive guide, we will walk through the entire process of answering calls step-by-step. Follow these phone etiquette tips to leave callers with a great impression every time you talk on the phone. Follow this simple 7-step approach when answering any call to ensure you come across as polite, friendly, and professional on the phone: 1.

2024年5月20日 · Proper phone etiquette is essential to creating trust, whether it’s with an employer or freelance clients. Now that you know why phone etiquette matters, here are a few tips on answering the phone like the professional you are. 1. Choose a Quiet Environment.