2025年2月7日 · Live chat is a support channel that gives customers and support agents a way to have real-time, back-and-forth, test-based conversations. Using live chat software embedded on a company’s website, customers can send their questions to a person who can quickly reply to them in the same small window.

2023年8月14日 · Chat support is a type of customer service where customers can communicate with customer service representatives through text-based messaging. This allows customers to get help with their questions or issues without having to make a phone call.

Chat support is a customer service modality that enables real-time interaction between customers and support agents through text-based messaging, typically via a chat widget on a company’s website.

Live chat connects customers and support agents, allowing them to interact in real-time through a live chat widget embedded in a website. Supporting customers via live chat works similarly to other forms of real-time support communication.

2024年1月17日 · What is live chat support? Live chat support is a way for customers to get help through instant messaging platforms. It happens on a 1:1 level, often via a company’s website. Live chat can take a few forms. For example, it can be a proactive chat pop-up— think of a chat box appearing on your screen and asking if you need help.

Live Chat: A real-time text-based communication method used by companies to provide customer support through instant messaging platforms or website chat windows.

2023年11月14日 · Live chat customer support is exactly what it sounds like: a messenger tool that allows your company to communicate with website visitors in real-time. All you need to do is set up an account, add a chatbox to your site, and you can start answering user questions right away.