Your card PIN, sometimes referred to as ATM PIN, is the number that you may be asked to enter when you buy something in store with your card. We recommend you change your PIN regularly to help keep your account safe.

To change your card PIN follow the steps below. Log in to your Citi Online account; Select 'My Profile' from the 'Services' menu located in the top menu; Under the 'My Profile' menu on the left, click on 'Change ATM PIN' Follow the prompts to change your PIN.

The Citi One-Time PIN (OTP) is a unique, randomly generated, single use six digit PIN which can be generated via the Citi Mobile ® App, or sent as an SMS to your mobile phone. You'll need to enter this any time you want to perform certain online transactions or actions via Citi Online.

The One-Time PIN will be sent to your registered mobile number. Select the 'To' and 'From' account. Select 'Make this recurring' and enter frequency, first payment date and duration.

You'll need to provide a One-Time PIN (OTP) to approve certain transactions online and access some Citi Online features. You can get the OTP via SMS or generate it yourself with the Citi Mobile ® Token.

A One-Time authentication PIN (OTP) will be sent to your registered mobile number, which you will need to enter on the screen. Activate your card. (You can skip this step if you have already activated your card). Create your User ID and Password. Ensure you …

Click on 'Forgot User ID or Password?' You will need your 16-digit card number, 3-digit CVV number and date of birth.

Never disclose your Citi Online password, ATM PIN or telephone PIN to anyone. We will never ask you for these details via any of our communications to you. Beware of unsolicited calls, texts or emails asking for personal or financial information even if they appear to be from us or a reputable company.

Check account balances, set up your card PIN, transfer funds, view statements or take advantage of offers you may be eligible for. For more information on the Citi Mobile ® App please visit citibank.com.au/citimobile .

Never share your password, your One-Time PIN, or any other Online Activation Codes with anyone, even with us. If you give out your One-Time PIN or receive an SMS from Citi AU advising your card has been added to a mobile wallet without your request, please call us immediately.