2024年8月16日 · Leveraging AI for IT service management (ITSM) tools supports organizations in terms of: operational efficiency, proactive maintenance of IT assets, scalability, improved decision-making, and; personalization. See top 10 use cases of AI in ITSM, examples and benefits of leveraging AI in ITSM. Top 10 AI in ITSM use cases

2025年1月23日 · Integrating AI and automation into ITSM processes is essential for organizations aiming to enhance efficiency and user satisfaction. Microsoft's AI-powered tools provide a robust framework for achieving these goals, offering scalable …

6 天之前 · 新时代基于ai的it服务管理指标. 随着ai在it服务管理（itsm）中发挥越来越重要的作用，衡量投资回报率（roi）将需要以ai为核心的新关键绩效指标（kpi）。这些指标有助于企业了解ai是如何创造价值、提高效率以及改善it运营的。

2025年1月7日 · The top areas where AI has impacted ITSM were data analysis (55%), end-user assistants (48%), knowledge management (43%), and incident management (39%). The top realized benefits were increasing employee productivity (40%), improving user experience (33%), optimizing operations and reducing costs (29%), and enabling better decision-making (28%).

2024年9月19日 · Artificial intelligence (AI) is transforming industries by automating processes, speeding up decision-making, and improving user experiences. In IT Service Management (ITSM), AI is redefining how IT services are offered, managed, and supported.

2025年1月14日 · Late-2024 survey data shows a healthy start to AI adoption in ITSM, with gen AI now driving ITSM use cases. Expect this to continue in 2025. However, there are still potential barriers to AI (or gen AI) adoption.

2025年3月3日 · To achieve this, AITSM enhances the traditional ITSM stack by adding both a brain—Agentic AI for decision-making—and limbs—automation tools that AI agents can actively use. This transformation shifts IT service management from a manual, labor-intensive, and slow process to an intelligent, automated system, freeing human agents and ...

4 小时之前 · "AI in ITSM has long been about automating repetitive tasks—but that's just the beginning. With SysAid AI Agents powered by Agentic AI, we're redefining what's possible for midsize organizations ...

2024年11月4日 · Use of AI in ITSM is rapidly spreading. One recent report unveiled that, “62% of enterprises are considering or already implementing AI into their ITSM strategy.” But what does it mean for AI to become a part of ITSM, and how does AI in service management further the goals of enterprise-wide digital transformation?

AI in ITSM, or Artificial Intelligence for IT Service Management (AISM), involves the application of advanced AI technologies and machine learning algorithms to automate, enhance, and optimize various ITSM processes. ITSM encompasses multiple activities, policies, and procedures designed to deliver and support IT services within an organization.