2018年4月13日 · Meet “Emma,” a computer-generated virtual assistant who can answer your questions and even take you to the right spot on our website. Emma is named for Emma Lazarus, who wrote the poem inscribed at the base of the Statue of Liberty about helping immigrants. Inspired by her namesake, our Emma can help you find the immigration information you ...

2024年12月18日 · Emma, our online virtual assistant, answers questions in English and Spanish, and guides you through our website. If Emma cannot answer your question, she may connect you to live chat with an agent. Automated Help —Our new speech-enabled phone system answers general questions 24 hours a day.

2025年2月3日 · Ask a question about your case. Download our free civics study app at Google Play or the App Store. Search “USCIS civics test” and make sure USCIS is the developer. Check your eligibility and file your N-400. Check work authorization. Was this page helpful?

2024年9月30日 · Today, I will introduce how to use the Ask Emma feature on the USCIS website. It’s a relatively convenient tool that allows you to connect to a live USCIS customer service agent. You’ll see a blue icon at the bottom right corner. We directly choose the last option: "Connect to …

2015年12月2日 · Getting Emma’s help is easy: just click on "Ask a question" in the upper right corner of one of our Web pages and type a question into her chat window. Emma will respond in writing, and if you click the speaker icon, she’ll talk to you.

2024年9月30日 · Ask Emma. USCIS also has an online virtual assistant named “Emma.” She can provide immediate responses to your questions about all USCIS services, as well as guide you through the website.

2022年10月10日 · USCIS has a chatbot “Ask Emma” that can provide information and can connect you to an agent. Ask Emma provides essentially the same service as calling the Contact Center, but it is a more streamlined experience.

2015年12月4日 · Ask Emma is a feature of the USCIS website which enables users to type in immigration questions, and get answers without having to search the USCIS website.

2015年12月4日 · How to Use Emma. To ask a question using Emma, visit the USCIS.gov website and find “Ask a Question” located at the top right-hand corner. Click on the link and ask your question. Emma responds in English and provides a text box with the written response.

2023年3月8日 · “Need Help? Ask Emma” invites users to come to Emma with their questions. Upon clicking on Emma’s icon, users are greeted with a list of frequently asked questions (FAQs) and are presented with the opportunity to click the FAQ that matches their question or to ask Emma a question if their question does not match any of the provided FAQs.