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Avaya was awarded for extending the Avaya Experience Platform with in-app resources and analytics, providing a measurable reduction in time and effort for AXP users to find context-specific resources.

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2023年5月1日 · The Company’s product innovation investments will continue to focus on the Avaya Experience Platform, which enables organizations to enhance their customer experience capabilities across myriad communications channels.

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2024年5月8日 · This acquisition brings advanced, AI-powered customer journey orchestration and workflow capabilities directly into the Avaya Experience Platform (AXP), and also brings world class engineering talent into Avaya’s engineering organization.

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