2004年11月24日 · I am configuring Avaya IC 6.1 (to integrate to a G650/8500)and have all my core servers installed and 'up' I am trying to configure the ACD name parameter under Telephony, under the Configuation tab of IC Manager however when I right click as I am supposed to be able to I get no menu, where I would choose new and configure the ACD Name parameter...

2008年5月12日 · I am new in the IC world and can not find this anser in any documentation. What I need to know is if an agent defers an email, does it show in the oldest wait time? I do not think it would but need to verify this. Thanks!

2004年5月5日 · I have a IVR conversant, a PBX definity and CTI Avaya (AIC) but I don't understand as use the IVR with CTI (vox server). I create in my AIC a Vox server but when a call arrive on PBX the TS.incoming.call event start, all the AIC server start to work but when I route the call to IVR (where I'd like to collect digit!!!)

2024年8月16日 · We are currently trying to integrate Avaya IC servers to an AES 4.2 server using 2 CVLAN interfaces. That AES server currently has TSAPI enabled for NICE recording, however when we tried to add the 2nd CVLAN interface the TSAPI link would go down along with the NICE recordings. We are using...

2012年4月1日 · Having a struggle getting the 406V2 defaulted and downgraded to V3.2 SW load. We have defaulted 100s of 406s but this one might have a defective boot rom. Was able to erase config using both methods - esc at bootup and them AT - AT-X2 & AT-X3 and also after bootup - at-debug - eraseconfig &...

2003年7月21日 · We are using IC 5.6. I simply setup a vector in our G3R which checks a table (VRT). I put Avaya's area code in the VRT. Then I forward the call to the modem attached to our server. I also setup PCanywhere with a password etc …

2012年1月26日 · We recently upgraded out Avaya IC environment to version 7.3.4, and now our desktop folks are pushing out upgrades to Microsoft Office 2016.

2014年9月18日 · We usually send them back and tell Avaya they are busted. Repair is done at Avaya (or a cheap labour country) and then they come back as refurbished. Joe W. FHandw, ACSS (SME), ACIS (SME) “This is the end of the world, make sure to buy your T-shirt before it is too late" Original expression of my daughter

2002年4月9日 · We are looking into 2 solutions for CTI. Quintus with Avaya CT for Seibel and Cisco ICM. Does anyone have any recommendations on either? I must say the Cisco ICM's call reporting is impressive.

2009年8月28日 · I have just been part of a CTI installation where I work and we are seeing one issue that is a bit odd. Environment: - Avaya S8500 - AES - Avaya IC 7.1 - Siebel 7 - Avaya AICD connector Problem: When we use CMS to change the skills that an agent has we loose the ability for that agent to use...