In sales, the longer a BDC agent is on the phone, the better customer experience they provide. In service the opposite is true. Service appointment setting should be a short, efficient process. The longer the BDC agent is the phone, the more questions the customer has and the longer it's taking to get those questions answered.

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Political Discourse vs Social Media Marketing: Time to adjust our dealership's strategy?

The Role of AI in BDC Operations: A significant portion of the episode explores the impact of artificial intelligence on BDC workflows. The hosts agree that AI should enhance, not replace, the capabilities of BDC agents, particularly in managing repetitive tasks …

As you may have heard, DrivingSales is conducting some free Manager Certification training for dealers right now.

DealerKnows, founded by Joe Webb, offers dealerships hands-on digital marketing consulting and BDC/Internet sales training to help them improve online, on the phone, and on the lot. Contact Phone

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In this episode of the KPI Cafe, Host Dane Saville is joined by Sarah Vantine to discuss the ways a dealership can truly leverage a BDC to effectively manage sales and service customers, breaking down the silos and delivering a smooth and consistent experience for …

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I bascially ported this over from a Facebook post and felt a lot of automotive people needed to hear this. ...