BMC Helix for Customer Service Management puts your customer at the heart of all interactions, bringing a 360-degree view to Agents, Supervisors, and Chief Customer Officers. Enterprises must deliver excellent customer service that is personalized, engaging, proactive, intelligent, and most of all, effective.

The BMC Helix Customer Service Management (CSM) application supports multi-channel interactions for complaints, requests, suggestions, enquiries and other customer interactions – and manages the fulfilment of these interactions with other departments such as billing, legal, service quality, treasure, regulatory, marketing, collections, loans ...

BMC Helix Customer Service Management (CSM) is a next-generation end-to-end service management application suite focused on external customer service excellence – B2B, B2C, G2C.

2024年9月7日 · BMC 与 IPMI（Intelligent Platform Management Interface，智能平台管理接口） 结合使用，共同负责服务器的硬件状态管理、操作系统管理、健康状态管理、功耗管理等核心功能。 BMC 网络配置 下面已 浪潮英信服务器 为Demo，简单来看上面的操作如何进行。 配置 BMC 管 …

BMC Helix Customer Service Management provides the following key features: Get a complete view of your customer profile and insights into customer activities by accessing sales history, customer contracts, customer status, case history, NPS, and so on.

BMC Software’s CSM incorporates key aspects like customer integration. It heightens service quality, increases customer experience, and allows an organization to reach a broader audience rapidly.

2018年6月5日 · With BMC Helix Cognitive Service Management, BMC is the first to bring end-to-end CSM built for containerized microservices-based architectures multi-clouds, enabling organizations to transform their service management from reactive to proactive and predictive with the highest level of accuracy and speed.

Unlock comprehensive visibility and control over your IT assets and services. Accelerate delivery of digital services with application workflow orchestration. BMC solutions enable high-speed …

CSM – ITSM —A customer care representative can escalate a case to IT/NOC in BMC Helix ITSM. Once a global case is triggered, an incident is also created in BMC Helix ITSM with a link to that specific global case.

2025年3月7日 · The BMC Success Management team are seeking a motivated and creative Senior Manager of Customer Success Management to design and lead a new digital customer success practice. This role will focus on leveraging digital marketing strategies to enhance customer engagement, drive product adoption, and foster long-term customer loyalty.