Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service. Actions. Unlock complex data with generative AI for CX leaders. Dashboard & Reporting. Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

Optimize digital CX by learning from all interactions with AI that mirrors top agents to build smart self-service. Actions. Unlock complex data with generative AI for CX leaders. Dashboard & Reporting. Gain a full operational picture of your contact center, with enhanced visualization of real-time and historical insights

Create custom AI prompts and extend Q&A capabilities with your own data sources. Generate AI outputs in multiple languages to serve diverse markets. Integrate AI into your existing systems with flexible APIs

100% interactions seamlessly unified on one intelligent CX platform. Eliminate silos for effortless, connected, and extraordinary customer experiences. Purpose-built AI embedded across the platform delivers immediate value and better business outcomes. The most flexible, future-proof platform to transform your CX.

2023年6月26日 · As the customer experience (CX) continues to evolve, artificial intelligence (AI) has changed the industry's dynamics for good. In fact, McKinsey's State of AI report shows more than half of...

The SAP CX AI Toolkit is a cutting-edge, cloud-native solution that integrates advanced Generative (Gen) AI and data analysis into the SAP CX ecosystem. This toolkit is specifically designed to automate and improve customer experience (CX) tasks, enabling organizations to save time while gaining valuable insights that enhance customer ...

Explore CX AI use cases that drive measurable business impact. Learn how Agentforce accelerates CX performance improvements. Activate data for personalization and journey orchestration. Break down silos and take the first step toward transformation.

2025年3月23日 · AI-driven CX leverages advanced technologies like natural language processing (NLP) and machine learning (ML) to deliver personalized and efficient customer interactions. By harnessing AI, businesses can automate routine tasks such as handling basic customer inquiries or processing orders, freeing up human agents to focus on more complex and ...

2024年6月26日 · Our research shows that customer experience (CX) leaders expect AI to positively impact the overall customer experience. At the same time, they express concern about balancing AI-generated improvements in experience …

Start leveraging your customers text feedback and identify CX root causes with AI - Prove 4X more impact with your data in an affordable two-weeks-pilot. Gain deeper insights and simplify your NPS program, save money and your customer’s time!