ICMI's call center consulting solutions enable companies to optimize their customer service operations, reduce costs and increase efficiency.

ICMI Consulting provides expertise to help businesses improve their contact center operations. From customer experience to operational excellence, we can help you reach your goals.

2025年2月25日 · ICMI is the leading provider of call center training, certification and events. Improve your customer service and team performance with ICMI's resources.

ICMI’s Contact Center Expo is designed exclusively for contact center and customer service professionals seeking to advance their contact center strategy and planning, better support their teams, and advance their careers.

ICMI is the leading global provider of comprehensive contact center performance management solutions. Our training, consulting & technology services help organizations maximize their customer experience.

Find call center and contact center resources and insights through webinars, articles, and other valuable content from ICMI.

2014年6月16日 · Tips for Success from Award-Winning Contact Centers; Educast: Agents CAN Provide the Effortless Customer Experience; Research Report: Customer Experience Management in Action! Insight to Differentiate YOUR Company & Contact Center; Virtual Training: Contact Center Monitoring: Creating Effective Monitoring Forms

Join us for ICMI Contact Center Expo 2024 on October 21 - 24 - Attend ICMI Contact Center Expo 2024 in Orlando, FL for unmatched content, networking and contact center technology solutions. Improve your call center performance today!

2011年6月30日 · If your contact center is blending sales with service (or planning to), these tips should increase your chances of success. There are a good many practices that every call center with a cross-selling or up-selling element can put in place to succeed in generating profits without alienating customers.

“simulate” call center operations for specific hours, days, weeks, and months. This provides two advan-tages: 1. It allows you to make different adjustments to your call center and to quickly see the impact of these changes on perfor-mance. 2. It enables you to analyze op-erational changes without treating your customers as human guinea pigs.