2024年4月4日 · Use this comprehensive list of the 43 most common call center terms and definitions as your go-to source to clear things up when you’re scratching your head on the sales floor over strange collections of letters.

2023年3月17日 · Here we have thirty call center terminologies to help you out: 1. Abandoned call. An abandoned call can happen to either inbound or outbound calls. For inbound call centers, this is when a customer initiates a call and drops it before an actual conversation begins.

Find the call center vocabulary, terminology, and abbreviations that call centers use for internal operations.

To make things easy for people, we have listed all the popular call center terminologies, acronyms, and abbreviations here - Agent - A person employed by the call center to make outbound calls or respond to calls and answer customer queries.

At Emitrr, we’ve put together a list of 100 Contact Centre Terminology/Call Centre Terminology to help contact centre managers, agents and others within the ecosystem learn the proper usage and meaning of their contact centre jargons/abbreviations.

2023年11月23日 · Expand your knowledge of call center terminologies with our glossary of common terms, ensuring clear communication and seamless operations.

2024年1月24日 · Comprehensive understanding of 31 call centre technology terminologies that are in common use, during any discussion around call centers or a customer call.

2019年7月17日 · Are familiar with call center jargon, abbreviations and business slangs? Here's a list of 50 must know call center terminologies to help you out!

Every industry has its specific terminology. Knowing the meaning of call center acronyms is key for fluent communication. Here are the most popular.

2015年12月23日 · List of Call Center and Contact Center Terminologies. Here are 30 call center terminologies you should definitely know about: 1) Agent. This is an individual at a call center who is appointed for answering customer calls. Another name for a call center agent is a customer service representative. 2) Agent Status