About This Guide This deployment guide contains one or more deployment chapters, which each include the following sections:

2023年10月10日 · The basic Unified CCX call flow process is identified below: 1) A call arrives at voice gateway. 2) The voice gateway routes the call based on dialpeer configuration. 3) The Unified CM is configured for the dialed number to be routed by Unified CCX (when we create Trigger in CCX it creates the cor...

2013年8月11日 · Hi All, I am new to scripting and I created a scrpt for a group, everything is working fine but when the call comes to queue and the agent deosn't pick the call, the caller hear " I'm sorry, we are currently experiencing system problems and are unable to process your call. Please try again later I h...

2011年1月20日 · Prompt format is CCITT u-Law, 8 kHz, 8 bit mono for the WAV files. You can use windows sound recorder, you can record them directly on the UCCX server if you write a small prompt recording application, or you can leave yourself a voicemail message on unity or unity connection, grab the file out of your mailbox (using …

2018年2月22日 · These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it. If you want to download them you have to prefix "file get " and you can add one of the options (reltime, abstime, match, recurs, compress) eg. file g...

2020年7月15日 · So I have the same problem happens and we have them (both cucm and UCCX) in same version 12.5.1. Cisco Unified CM Authentication Failed because of CCMAXL Exception. Please check the logs for details. The self signed tomcat from cucm was copied to UCCX as trusted cert tomcat.

2012年3月23日 · Cisco Application Administration - 7.0(1)SR05_Build504 Package: Cisco Unified CCX Enhanced Cisco Unified CM Administration System version: 7.1.3.20000-2 I have a situation where, very occasionally (2 or 3 times/day), agents are being taken out of ready state with a ‘ring no answer’ notation in t...

2020年4月30日 · CUCM/CUC/CUPS/UCCX Versions 10.X and Later - Certificate Regeneration In general the same applies to UC systems version 8.x and 9.x, besides that these do not support multi SAN certificates, so each server needs it's own CA signed certificate.

2022年3月11日 · Solved: Hello. I have a customer with a cluster of two UCCX servers, one of them is in partial service: In uccx serviciability, for that UCCX2 server, I found that it is due to Unified CM Telephony Subsystem: (It is the only one in this state) In

2020年7月29日 · First off, you cannot save the caller's position in queue with UCCX callback. It's unfortunate, but it's just not possible right now. For script 2, all you really need is this: Example: Bare Bones. Script 2 . Start Accept (--Triggering Contact--) Select Resource (--Triggering Contact--, "YourCSQName") Connected End Queued Delay 43200 sec End